Legal · 退换与退款
退货、换货与退款
Last updated: 25 October 2026
Every Wurdoo is a one-of-a-kind handmade piece. Except where applicable law requires otherwise, we do not offer returns or exchanges solely because you change your mind. This does not restrict rights for faulty goods, goods that do not match the description, wrong items, non-delivery or a statutory cancellation.
每件乌朵均为独一无二的手作品。除适用法律另有规定外，我们不接受仅因改变主意而提出的退货或换货。质量问题、货不对板、发错货、未送达及法定撤回权不受影响。
This version applies to orders placed under these terms after publication. If your purchase was made under a more generous return promise, including an expressly offered 14-day return policy, we will honour that promise. New terms do not retrospectively reduce your existing rights. A delivery country helps us route an enquiry but does not by itself determine every law that applies to you.
| Region | Change of mind | Rights we preserve |
|---|---|---|
| European Union / 欧盟 | For online purchases covered by EU consumer law, normally notify us within 14 days of receiving the goods and send them back within 14 days after notification. No reason is required. | Mandatory legal guarantees and any stronger national rights remain. Being handmade, unique or ready-stock is not by itself a personalised-goods exception. |
| United Kingdom / 英国 | For online purchases covered by UK consumer law, normally notify us within 14 days of receiving the goods and return them within a further 14 days. No reason is required. | Rights for faulty, misdescribed or undelivered goods remain separate from the cooling-off period. |
| Mainland China / 中国大陆 | Where PRC online-shopping rules apply, eligible ready-stock goods may be returned without a reason within the statutory seven-day period after receipt, subject to the legal requirements for goods remaining intact. 联系我们行使适用的七天无理由退货权。 | Reasonable inspection does not automatically make goods ineligible. Handmade or unique ready-stock goods are not automatically custom-made. Quality remedies remain unchanged. |
| Australia / 澳大利亚 | We do not voluntarily accept change-of-mind returns unless a more generous promise was made for your order or applicable law requires it. | Australian Consumer Law guarantees remain: remedies depend on the nature of the failure, including the consumer's available choice of refund or replacement for a major failure. A short return window does not cancel these guarantees. |
| United States & Canada / 美国及加拿大 | Our general policy is no discretionary change-of-mind returns, except where applicable law or the promise made at purchase requires otherwise. | State, provincial and other mandatory rights, including rights relating to disclosure, non-delivery, defects or misdescription, remain unaffected. We do not treat either country as having one uniform rule that excludes all refunds. |
| Japan / 日本 | For non-faulty goods, no change-of-mind returns where this special term is validly disclosed and enforceable. お客様都合による返品・交換は、適用法令で認められる場合を除き承っておりません。 | If a validly disclosed return special term does not govern, applicable mail-order cancellation or return rights, including the statutory eight-day rule where it applies, remain. Defects and misdescription are handled separately. |
| Hong Kong, Singapore & other destinations / 香港、新加坡及其他地区 | No discretionary change-of-mind returns unless applicable law or your original purchase terms provide them. | Any mandatory cancellation, consumer guarantee, faulty-goods, misdescription and non-delivery rights remain. Contact us if a right applicable to your purchase is not described above; this table does not waive it. |
For an EU/UK statutory withdrawal, an unambiguous cancellation notice by email or the form below is sufficient. No reason, prior approval or use of our form is required. You may inspect the item as you would in a shop. Any deduction for handling beyond what is necessary to establish its nature, characteristics and functioning is limited to demonstrated loss of value where permitted by law; this does not replace a stricter local rule.
We do not currently exclude our ordinary ready-stock bracelets or phone straps on “hygiene” or “custom-made” grounds. Genuine personalisation or a legally qualifying sealed hygiene product would need separate, accurate disclosure before purchase; even an applicable cooling-off exception does not remove rights for faulty goods.
The return destination is Shanghai, China, not a local overseas warehouse. For an eligible change-of-mind return you pay the direct return postage, including cross-border postage, where permitted by law and disclosed before purchase. Where applicable law requires us to bear it, we do so. Obtain a quote before sending; it may be significant relative to the product price. We do not charge a restocking fee. We email the full return address, recipient and telephone number to the verified order email when you request a return.
We recommend a tracked service and keeping the posting receipt. Contact us promptly if instructions do not arrive, so that a technical delay does not prevent you meeting the return deadline. Do not send to a carrier's address or assume the address printed on the outbound parcel is our returns address.
For an EU/UK statutory withdrawal, we refund the returned goods and original standard outbound delivery charge (if charged) within 14 days after your cancellation notice; we may withhold payment until we receive the goods or proof that you sent them back, whichever comes first, where permitted by law. For other statutory cancellations and quality remedies, the applicable local refund deadline and delivery-cost rules govern. For eligible mainland-China seven-day returns, we refund within seven days after receiving the returned goods as required by applicable law. Extra charges for a delivery upgrade above the standard option are not refundable for change of mind. Refunds go to the original payment method; your provider may take additional time to display them.
For an eligible partial return we refund the amount allocated to the returned item in your confirmed order, including its share of a bundle discount. For example, each bracelet in a two-for-$88 order has a $44 paid value. We do not charge a restocking fee. An identical replacement may not exist; an exchange for another available piece requires your agreement.
Contact us as soon as reasonably possible with your order reference and a description. Photos of the item and packaging help us investigate but 48 hours is not a cut-off for your statutory rights. We will provide the remedy required by applicable law, which may be repair, replacement, price reduction or refund. We cover reasonable necessary return costs for a confirmed defect or our shipping error; contact us for a prepaid or reimbursed arrangement before buying return postage.
Normal disclosed handmade variations are not automatically defects, but a material difference from the description, an unsafe item or faulty workmanship must still be addressed. Nothing here limits legal guarantees or payment-provider protection.
Contact us if tracking stalls or the agreed delivery period passes. We will investigate and arrange the remedy due under the law applicable to your order. Where no other delivery period has been agreed, we aim to deliver within 30 days; any legally required additional delivery period, cancellation and refund rights remain available. You do not have to wait a fixed 45 days before reporting a problem or exercising those rights. A replacement of a different one-off piece requires your agreement.
Unless a tax-paid service is expressly included in your confirmed checkout or written quote, import duties, VAT and carrier clearance charges are not included and may be collected by the carrier or customs. Charges paid directly to those parties must be reclaimed through their procedures; we will provide available supporting documents. This does not exclude a refund or other remedy that we owe under applicable law. See Terms & Shipping.
Use the full order reference from your confirmation email (a UUID, sometimes prefixed WURDOO-) and the email used for that order. We record a matched paid order's request and automatically send instructions to that order email. This records your request; it does not automatically establish eligibility or issue a refund. We do not reject a statutory claim solely from the selected delivery country.
If the form is unavailable, email us with your order reference and decision to cancel. You can copy this optional cancellation notice: “To WURDOO / 上海沁衍文化传播有限公司, hello@wurdoo.com: I hereby cancel my purchase of [goods], ordered on [date] / received on [date]. Order reference: [reference]. Customer name and address: [details]. Date: [date].” No reason is necessary.
We aim to respond to individual enquiries within 3 working days. Do not wait for a reply to notify us of cancellation within your deadline.
Website operator / 经营主体: 上海沁衍文化传播有限公司
Business address / 营业地址: 上海市长宁区凯旋路1205号2号楼2楼
2F, Building 2, No. 1205 Kaixuan Road, Changning District, Shanghai, China.
Customer service: hello@wurdoo.com. This business address is for contact; returns are handled separately in Shanghai. Request the return instructions before choosing a shipping service.